What type of information is collected from you?
When you place an order, we collect your name, address, telephone number, email address, and any comments or questions you may have made. This is only stored in digital format.
When you pay for an order, in addition to in digital format, we save a hard copy of your invoice which will include your name, address, telephone number, and details of your order including amount paid and method of payment. A hard copy of the method of payment used by you which may include payers name, address, email address(es), telephone number. any comments. A hard copy of any shipping documents which may include name, address, email address(es), telephone number.
What we don't collect? When you purchase a product from us, your card information is not recorded or held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card or bank transactions. If you have any questions regarding secure transactions, please contact us.
If you have contacted us online after payment, and any comments or questions you may have made will be stored in a digital format only.
When you subscribe to our Newsletter, we collect your name, email address.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example invoices). We will hold your personal information on our system for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Third Party Service Providers working on our behalf.
to other websites:
In addition, if you've linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
Our Website host - your information.
As part of the services offered to you through this website, the information which you provide is done via the UK website hosting company Tsohost. Your personal data will be stored on their servers which are located within the UK, and the data stored will comply with the European Union's GDPR requirements. If however Tsohost fail in their duty as data processors, they will assume the role of data controllers and assume all liabilities for any and all infringements.
of this Policy
Telephone: 01926 881613